Terms

1. Please raise a request from the "Your Orders" section within 3 working days
2. Anyone requesting a Replacement should ship the parcel to the company address.
3. We also have Reverse Pickup Facility for Select Pin-codes Only.

Requirements

After receiving the request, we will get in touch with you via email within 24 - 48 hours Monday to Friday.
The company holds the right to reject a return request.

You need to make sure the product is in its original condition with all the tags and no sign of wear and tear.

All REFUND REQUEST WILL BE PROCESSED AFTER DOING THROUGH QUALITY CHECK BY OUR QC TEAM.
You can opt for any one option mentioned below
1. Replacement
2. Valet Credit
3. Refund

Refund

All shipments (COD & PREPAID) are eligible for a refund. 100% REFUND of product cost.

Replacement

In-case, the size doesn't fit, you can opt for replacement. We will arrange a reverse pick up from your address.

It takes 7- 15 working days for the shipment to reach us. Once picked up from your address. ( In some cases, it might take longer )

The pick-up is done by a third-party courier company, and it is an extra cost borne by us.

The pick-up will be attempted twice, if the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address at your own.

* Reverse Pick Up is subject to availability of the service in your area pin-code*

Valet Credit

If you wish to return but do not wish to purchase any item right away, you can opt for a Valet credit.
Valet credit are points stored in your account; you can use it any time you wish to.

COD Charges

Reverse Pick Up:

The pick-up is subject to the availability of service at your area Pin-Code.
If reverse pick-up is not available, we request you to send the product back to the below mentioned address.

PLEASE NOTE : THE REVERSE PICK UP CHARGES BORNE BY YOU TO SEND THE PRODUCT CANNOT BE REFUNDED IN THE BANK ACCOUNT AS PER INDIAN TAX REGULATIONS.

INDIGO TRIBE'S

C-11, Parsvnath Eleganza Mall, Beneath Silvercity Multiplex 103 Rajpur Road Dehradun-248001

Do we charge anything for reverse pick up?

NO. We do not charge extra or debit any amount for reverse pick up. However, it is a service we provide to our customers and there could be chances that pickup is not available at your area pin-code.

Can I opt for a refund or a replacement for Replaced product?

No, the product can be only replaced once. Also, you cannot opt for a refund/credit note for a replacement product.

How long does it take to receive a refund?

Once the product is picked from your place. It takes 7 - 15 days for the product to reach us as most of the courier companies are replying on surface shipping it might take even longer.

You will receive shipping updates on your email.

After we receive the parcel, our product Q.C team will review the product for any wear and tear.

For the complete process it takes around 2 - 3 weeks from the product being picked to the refund being processed to your account.

If you are facing issues with the returns process. Please email us on support@indigotribe.in